Reshipment

 

Would you like to return or repair something? Does the size of the ring you ordered not fit, and you’d like to exchange it for a different size? No problem. We are here for you.

Please send an email to info@violettablues.com and inform us about your return.

We need the following information from you:

  • Name, first name, address
  • Reason for the return
  • Order number

How long do I have?
You can return your order within 14 days of receiving the goods. To process your return properly, you must inform us in advance (info@violettablues.com), and the returned package must include your name, address, and order number. The jewelry must be returned in its original packaging within the return period, in impeccable and unworn condition, to the following address:

VIOLETTA BLUES
Idylle by Eva Graschi
Postfach 16
8560 Märstetten
Switzerland

Who covers the cost of return shipping/refund?
You are responsible for the return shipping costs. Once we receive the item in its original packaging, within the return period, and in a resalable condition, we will refund the purchase price minus delivery costs and any applicable fees. For exchanges, a flat fee of 5 CHF will be charged for the new shipping.